Instore Refund and Exchange Policy

Customers are reminded of the refund and exchange policy as stated in our revised terms and conditions.

REFUND AND EXCHANGE
POLICY
7.1 If the Goods are purchased at an ILVA
Store, there will be no option to return
the Goods unless ILVA is in breach of
its obligations to the Buyer.
7.2 Subject to clause 7.3 if the Goods are
purchased at a distance (e.g. through www.ilva.co.uk) within the
meaning of the Consumer Protection
(Distance Selling) Regulations 2000, the
Buyer may within 7 working days of
delivery cancel this contract via notice
to the ILVA Customer Services
Department and require ILVA to
refund the price paid for the Goods
inclusive of the delivery charges. The
Buyer must keep the Goods in good
condition and within 28 days return the
Goods at its own cost to ILVA or at
ILVA’s request make the Goods
available for collection and pay ILVA’s
reasonable costs of collection. The
Buyer must also pay to ILVA any
difference between the value of the
Goods when returned and the actual
price paid for the Goods.
7.3 Where Goods are made to order the
Buyer cannot cancel an order unless the
Buyer pays any losses and costs suffered
by ILVA because of the cancellation. If
ILVA cancels the contract ILVA will
pay any losses or costs suffered by the
Buyer because of the cancellation.
7.4 Where Goods are made to the Buyers
individual requirements the Buyer
cannot cancel an order unless ILVA is
in breach of its obligations to the Buyer.
7.5 All statutory rights remain relating to
faulty or misdescribed goods. For
further information about statutory
rights, please contact the local authority
Trading Standards Department or
Citizens Advice Bureau.